Jay Jeong Productions (“the Company”) establishes and discloses this Privacy Policy pursuant to Article 30 of the Personal Information Protection Act of the Republic of Korea, in order to protect the personal information of data subjects and to handle related grievances promptly.

1. Purpose of Processing

The Company processes personal information for the following purposes only. Where the purpose changes, separate consent will be obtained in accordance with Article 18 of the Act.

Enquiry handling — receiving, verifying and responding to enquiries regarding equipment rental, keyboard programming and on-site support

Quotation and contract review — preparing quotations and negotiating terms

Service analytics — understanding and improving website usage

2. Personal Information Collected

a. Information you provide directly by email or via our KakaoTalk Channel

The Company does not operate an enquiry form on its website. Where you contact the Company at its email address or via its KakaoTalk Channel, the Company processes the information you choose to include in that message, which typically comprises:

Name and email address

Organisation (company name), job title, phone number

The content of your enquiry and any information contained in attachments

Where you contact us via our KakaoTalk Channel, the information shown on your KakaoTalk profile (nickname and profile image)

b. Information generated automatically during use of the website

IP address, cookies, access date and time, service usage records, browser and device information

c. Method of collection

Receipt of emails sent by the user

Receipt of enquiry messages sent via our KakaoTalk Channel

Automatic generation in web server access logs

Messages sent via our KakaoTalk Channel are transmitted and stored subject to Kakao Corp.’s Terms of Service and Privacy Policy, which apply in addition to this Policy.

d. Legal basis for processing

Where you voluntarily send an enquiry by email or via our KakaoTalk Channel, the Company processes that information on the basis of Article 15(1)1 (consent of the data subject) and Article 15(1)4 (necessity for the conclusion and performance of a contract) of the Personal Information Protection Act. The Company does not use the information beyond responding to your enquiry and preparing a quotation.

The Company does not collect personal information from children under the age of 14. As the Company operates no form requiring the submission of personal information, you may include only the minimum information necessary for your enquiry.

3. Retention Period

Item	Retention	Basis
Email and KakaoTalk Channel enquiry and consultation records	3 years after the enquiry is closed	Handling follow-up enquiries and potential disputes
Website access logs	3 months	Protection of Communications Secrets Act
Records arising from a concluded contract	As required by law	Framework Act on National Taxes, etc.

Personal information is destroyed without delay once the retention period expires or the purpose of processing is achieved.

4. Provision to Third Parties

The Company processes personal information only within the scope stated in Section 1, and provides it to third parties only where Articles 17 and 18 of the Act apply — such as with the data subject’s consent or under specific provisions of law.

The Company currently does not provide personal information to any third party.

5. Outsourcing of Processing

Processor	Scope	Retention
Cafe24 Corp.	Website hosting and server operation	Until termination of the contract or achievement of purpose
Google LLC	Website usage analytics (Google Analytics)	Per Google’s data retention policy

Outsourcing contracts specify the prohibition of processing beyond the stated purpose, technical and administrative safeguards, restrictions on sub-processing, and supervision of the processor, in accordance with Article 26 of the Act.

6. Cross-Border Transfer

Item	Details
Recipient	Google LLC
Country	United States
Timing and method	Automatic transmission over the network when the website is accessed
Items transferred	Cookies, online identifiers, access records, device information
Purpose	Website usage analytics
Retention	Per Google’s data retention policy

Data subjects who do not wish their information to be transferred may block cookies in their browser or install the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).

7. Destruction of Personal Information

Personal information that is no longer necessary is destroyed without delay (within 5 days of the triggering event).

Electronic files — permanently deleted using technical methods that make recovery impossible

Paper documents — shredded or incinerated

8. Rights of Data Subjects

Data subjects may at any time exercise the following rights: access, correction, deletion, and suspension of processing.

Requests may be made in writing or by email, and the Company will act on them without delay. Where correction or deletion is requested, the information will not be used or provided until the request is completed. Requests may be made through a legal representative or authorised agent.

Email J@jay-jeong.com

9. Cookies

The Company uses cookies to analyse website visits and usage in order to improve its services.

Users may refuse the storage of cookies through their browser settings. Please note that some services may not function properly if cookies are disabled.

Chrome Settings > Privacy and security > Third-party cookies

Safari Preferences > Privacy > Cookies and website data

Edge Settings > Cookies and site permissions

10. Security Measures

Administrative — minimising the number of persons handling personal information; establishing and implementing an internal management plan

Technical — access control for the processing system, installation of access control systems, encryption of passwords, installation and updating of security software

Transmission — HTTPS (SSL) applied across the entire website

Physical — access control to systems where personal information is stored

11. Data Protection Officer

Data Protection Officer — Name: Jay Jeong (정재민) · Title: Founder · Email: J@jay-jeong.com · Phone: +82 10-9365-8059

All enquiries, complaints and remedy requests relating to personal information protection may be directed to the Data Protection Officer, and will be answered without delay.

12. Remedies for Infringement

Body	Phone	Website
Personal Information Dispute Mediation Committee	1833-6972	www.privacy.go.kr
Privacy Infringement Report Centre (KISA)	118	privacy.kisa.or.kr
Supreme Prosecutors’ Office	1301	www.spo.go.kr
Korean National Police Agency	182	ecrm.police.go.kr

13. Changes to this Policy

This Privacy Policy takes effect on 16 September 2026.

Where amendments are made due to changes in law, policy or security technology, notice will be given on the website at least 7 days before the effective date.

Revision history — First effective 16 August 2026 · Revised 16 September 2026 (KakaoTalk Channel added as an enquiry channel, with related items)